Leasing FAQ

Leasing FAQ’s

• Q: How can I schedule a showing?

  A: Click on the Schedule a Showing tab to book a day and time that works for you. Most homes will have an electronic lockbox which will allow you access 7 days a week.

• Q: Is the rental price negotiable?

  A: We have priced our homes fairly based on extensive market research. If you would like to offer less than the asking rental amount, we are happy to present the offer to the owner, but this may cause delays in processing your application.

• Q: Can you hold the home I’m interested in?

  A: We can hold a home for up to 10 days with an approved application and security deposit. Without the deposit, we reserve the right to move on to the next applicant.

• Q: I’m ready to apply. What do I do next?

  Apply Here

• Q: How long will the approval process take?

  A: Applications are usually processed within 2 business days, depending on how quickly your references respond and court records take to return. Applications are processed in the order received and must be completed for all occupants to be considered.

• Q: Do I pay the first month’s rent and last month’s rent with my security deposit?

  A: The deposit must be paid within 24 hours of your approval. Your first month’s rent will be prorated and due no later than the first day of your lease.

• Q: How old do you have to be to apply?

  A: Each adult, 18 and over, must apply.

• Q: Is the deposit refundable?

  A: Yes, excluding any non-refundable administrative or pet fees. The terms for each specific home is spelled out in the listing.

• Q: What is the Resident Benefit Package?

  A: Resident Benefits Package required with ALL lease agreements under Smart Move Property Management. The $35 monthly bundle includes: Renters insurance- $20k personal content plus $100k liability, Credit Reporting for Rent Payments, Pest Control, Furnace Filter Home Delivery, Bi-Annual Repairman Visit, 24/7 Emergency Live Answer call line, and Resident Portal.

• Q: What is a Contingency Approval?

  A: If you and/or your co-applicants do not meet either the income requirement and/or have a lack of rental history (homeowners are exempt), you will need to apply with a co-signer or will need to pay a double deposit. If you plan on going the co-signer route, make sure to have them apply along with you, because without it, your application will be considered incomplete. If you prefer to pay a double deposit, please note your intention to do so on your application, because without this explanation, your application will be considered incomplete.

• Q: I’m approved! What’s next?

  A: When your application is approved, you will have 24 hours to secure the home by putting down the security deposit before we begin accepting applications again. These funds may be paid online or in person in the form of a cashier's check or money order. Once the deposit is paid, you must sign the lease within 48 hours and begin paying rent and utilities for the property no later than 10 calendar days from the day the of approval or when the property becomes available, whichever comes first. Should you choose not to occupy the property, the deposit becomes non-refundable in exchange for SMPM taking it off the rental market.

• Q: How do I pick up the keys to my new place?

  A: To receive your keys, all utilities must be transferred into your name, no later than your Lease start date. The first month's rent will be prorated and must be paid online or in person in the form of cashier’s check or money order. Key pick up is Monday through Friday, during regular business hours only.

• Q: Do I need to get Renter’s Insurance?

  A: Yes. Renters Insurance is required and is provided to you via your Resident Benefits Package.

• Q: Would the owner consider selling the property?

  A: Generally, all our homes are only offered for lease. In addition, we do not offer any rent to own properties.

Errors & Omissions:

Every effort has been made to provide applicants with reliable and accurate information regarding the home you are applying for. However, changes can and do take place to cause inaccurate information to be accidentally presented. We encourage all residents to verify schools, allowable pets, expected features, or any HOA concerns prior to signing a lease agreement. Any information posted in any advertisement does NOT constitute a written agreement or guarantee of the facts stated.

Other Info

All properties are non-smoking. Some properties may not allow pets. Some properties may not allow roommates.