Ian Pilongo Administrative Assistant at Smart Move PM
Ian keeps many of the day-to-day processes at Smart Move Property Management organized and running smoothly. He handles the administrative work behind the scenes: preparing paperwork, coordinating move-ins and move-outs, processing applications and lease renewals, and keeping records accurate and current. He also supports our property marketing, coordinating the steps that turn property photos into polished, professionally staged listing images.
Ian works closely with residents throughout the management process. That includes scheduling and communicating about our twice-yearly preventative maintenance walkthroughs, which help make sure homes are being cared for and catch small problems early.
His follow-through and team-first approach keep processes on track, communication clear, and the small things from slipping through the cracks. Whether he is preparing paperwork, coordinating schedules, or making sure the next step gets handled, Ian is a big part of why Smart Move runs the way it does.
When he is away from work, Ian enjoys experimenting in the kitchen and getting out for a good run, presumably to test whether his latest creation is as good as he thinks it is.
E-mail: admin@smartmovepm.com
Direct: (208) 906-0196 ext. 104
About Ian
What He Handles
- ✓Move-in and move-out coordination
- ✓Application paperwork
- ✓Lease renewals
- ✓Records and documentation
- ✓Property marketing coordination
- ✓Listing photo preparation
Areas of Focus
- ✓Twice-yearly maintenance walkthroughs
- ✓Resident communication
- ✓Scheduling and follow-through
- ✓Document accuracy
- ✓Early problem spotting
- ✓Day-to-day office processes
The Systems Behind Smart Move
Smart Move was built by someone who had watched property management run without systems. Our founder, Andrea Mayer, spent years inside a company where processes were inconsistent and most days went to reacting. When she started Smart Move in 2005, she built it the other way around.
That choice shows up in ordinary places. Paperwork is ready before anyone asks for it. Files stay current. A move-out, an application, and a renewal each follow the same set of steps every time, so nothing depends on one person remembering. Owners rarely see this part of the work. What they notice is fewer surprises and faster answers.
Smart Move now manages roughly 225 homes across the Treasure Valley. Running that many properties well takes people who care about the details nobody thinks to thank them for.
